Frequently Asked Questions
Everything you need to know about your Moose Knuckles experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that certain limited-edition collaborations and final sale items may be ineligible for return.
Are Moose Knuckles jackets covered by a warranty?
Yes, our parkas and jackets are covered by a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear or improper care.
How do I know which size to choose?
We provide a detailed size guide on every product page. Moose Knuckles garments are generally tailored for a slim, contemporary fit; if you prefer a roomier feel, we recommend sizing up.
Do you offer international shipping?
Yes, Moose Knuckles ships to over 40 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I clean my Moose Knuckles parka?
To preserve the integrity of the down and water-repellent finish, we recommend professional dry cleaning only. Always remove detachable fur trims before cleaning.